How many local businesses can you name these days that are family-owned and operated for 52 years? Triple A Air Conditioning in Flower Mound is that company! Since 1969, the Neff family has offered nothing short of exceptional work servicing and installing air conditioners while earning customers’ trust every step of the way.
The word franchise is not in this family’s vocabulary. Three generations of Neffs have worked in the HVAC business, and for them, service is a time-honored tradition. It all began with Grandpa Neff, who honed his skills in commercial refrigeration and heating and air conditioning repair after serving in World War II. His son Keith was right by his side since he was 11 years old, and ownership of the business eventually passed to him in 1989. Today, the third generation of Neff men, General Manager, Dustin, along with his wife and CFO, Adrianne, run the day-to-day operations of Triple A Air Conditioning.
“I’ve been part of the team for 17 years,” Dustin said. “At 9 years old, I changed my first fan motor!”
Their decades-long mission has been to deliver the best possible customer experience. That includes educating the customer to be proactive rather than reactive.
“With our Energy Savings Club preventive maintenance agreement, we go out every six months to clean the unit and ensure the system is running properly,” Dustin said. “Maintenance can help you avoid breakdowns and reduce utility bills.”
Customer loyalty abounds for Triple A Air Conditioning, and many folks have built lifelong relationships throughout all three generations. One customer has held on to some GI Joe dolls that Dustin left at his house when accompanying his dad on a call.
“I was 4 years old!” Dustin noted through his smile. “He shows them to our technicians when they stop by.”
Grandpa Neff’s legacy continues, as present and future generations carry on the superior skills and highest level of customer service that have always defined Triple A Air Conditioning.
972.440.1065 | DFWAirConditioning.com
photographed is Dustin Neff, General Manager of Triple A Air Conditioning