Great Service Runs In The Family

Dustin Neff was born in an attic. OK, well, not literally. But when you spend every summer, winter, and weekend from the time you’re 10 going on air conditioning service calls with your dad, climbing in and out of attics, and knowing that one day you’ll be running the family business, it certainly does feel that way.

“I was destined to be an AC man,” Dustin said with a laugh. He’s now the general manager for family-owned Triple A Air Conditioning & Heating in Flower Mound. “It’s all I’ve known. All these guys today kind of adopted it. I was born into it.”

He added, “It’s a great profession. We just want to serve people and give them the best possible experience.”

For the folks at Triple A Air Conditioning & Heating, that part comes second nature. Dustin’s grandpa, Grandpa Neff, got into the HVAC world back in 1949 when, after spending four years in the military, he realized he could fix just about anything. He never owned his own business, but Grandpa Neff was the go-to technician for many a family that craved a reliable and honest AC guy. It wasn’t uncommon in those days for Grandpa Neff to have his son Keith on calls with him. At only 11 years old, Keith was his dad’s trusty tool runner and right-hand man.

Keith enjoyed the work and cobbled together a pretty successful career in his own right. In 1989, he bought family-owned Triple A, which had already served the community for 20 years. Like his father before him, he got his son (Dustin) involved every chance he could. After graduating from Texas A&M, Dustin returned to work with his dad and eventually took over as the GM in 2019. Keith is still involved as the owner, and Dustin’s wife, Adrianne, is their reliable CFO.

The bottom line is that when you hire Triple A, you’re getting a local family. That’s huge in this day and age when contractors are a dime a dozen but don’t always produce quality results. Now serving residential and commercial customers for three generations, the Neff family has built lifelong relationships with their clients and a legacy of skillful service for all things HVAC related. This includes maintenance, repairs, service, replacement, installation, emergency service, and more.

Dustin brings a fresh perspective to serving customers that included adding advanced technologies that lead to longer-lasting, reliable, and more efficient HVAC units and overall comfortability no matter the time of year. This includes a focus on air quality, smart-home products, energy-saving thermostats, and more.

“That’s one of the neater things — watching how this family business has grown,” Dustin said. “We’ve gotten better, and we’ve learned how to serve our clients better. Unfortunately, we go behind a lot of people who didn’t treat the customer right. We aren’t perfect, but we always stand behind our work and what we do. And if we mess something up, we fix it.”

What you also get with Triple A is a community partner. They have an undying servant mindset, whether it’s finding ways to support a local family, donating to a local school or sports camp, or giving back to local nonprofits. Triple A currently works with Comfort for a Cure, where they supply comfort bags to cancer patients at Texas Oncology. This cause is near and dear to the Neff family, as Keith’s wife, Corinne, battled the disease. One month per year, they also donate a portion of all proceeds to Winning the Fight to support families suffering from addiction.

Perhaps their biggest claim to fame is that they were recently the catalyst behind creating the HVAC program at TECC West, a four-level HVAC curriculum trade program that equips Lewisville ISD students with the necessary hands-on training, tools, and access to industry professions to start a career in the HVAC industry. Dustin is an active board member and negotiated with Lennox to acquire equipment that serves as the hands-on tools for these students. Dustin said graduates have an opportunity to excel in a lucrative career without the expense of a college degree.

“If these kids can learn to communicate, take the job seriously, and do a really good job, they can leave high school with the knowledge of how a refrigeration system works,” Dustin said. “And because there are so many options in our industry, they can get a job immediately after graduation. They may not have been born into it, but it’s giving them a starting career very early.”

He added, “We have a good team, and we all work hard to provide the most exceptional service experience possible to our customers.”

972.440.1065 |

photography by What’s That Guys Name? | PHOTOGRAPHY BY GUY T

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